Press Release

Omni Federal to Implement Advanced User Experience Monitoring (UEM) for Air Force PEO Business Enterprise Services (BES) to Support DAF and DoD-wide Customer’s Requirement.

At Omni Federal, we understand that the effectiveness of our nation’s warfighters is paramount. Ensuring they have an exceptional user experience with the tools they rely on is critical to mission success. That’s why we’re excited to announce our new effort with PEO Business Enterprise Services (BES) and BESPIN to deliver cutting-edge UEM Support to their applications.  

Elevating Warfighter Readiness and Efficiency

PEO BES (AFLCMC/GB) is investing in UEM services to enhance the performance of over 120 programs within its $1 billion software portfolio, which supports essential Air Force systems. By integrating UEM, we will track vital metrics through sophisticated dashboards, allowing for comprehensive data analysis. This capability is crucial for making informed decisions that enhance system performance, streamline processes, and improve the overall user experience.

What is User Experience Monitoring (UEM)?

UEM is an enterprise-grade application monitoring suite designed to track, monitor, and report on application and user data using standardized quantitative and qualitative metrics, all in one centralized location. The primary goal of UEM is to provide in-depth insights into user behaviors and needs, particularly focusing on how Airmen interact with applications and services. By understanding these user habits, we can implement targeted improvements that directly contribute to increased mission success.

Key Benefits of UEM:

  • Enhanced Decision-Making: Real-time data and analytics enable teams to make informed decisions that optimize system performance.
  • Improved User Experience: Insights into user behavior help tailor applications to better meet the needs of Airmen, enhancing their readiness and efficiency.
  • Streamlined Processes: Continuous monitoring and reporting lead to the identification and elimination of inefficiencies, resulting in smoother operations.

Together, we are committed to supporting the readiness and capabilities of our nation’s warfighters, ensuring they are equipped with the best tools for their critical missions.


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